Carefully inspect the hole where the headboard was lifted out of. I have stayed at this hotel before, 3 times this year alone. The Westin New York Grand Central Features. No apology was made. TeamMarriott, Manager at The Westin New York Grand Central, responded to this review, The Westin New York Grand Central Features. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I booked this hotel as a package deal with Virgin Holidays for myself, sister and younger brother. We remain available to you if there's anything else we can assist with or if you have any further concerns. They did not even comp me a cup of coffee let alone dry cleaning bills from all our clothing and luggage nor doctor visits. DO NOT STAY HERE! I've stayed at the Westin in Times Square, and surprisingly, their rooms are more quiet. Bed bug Free! Check around the edges of the box springs. Dear Jack S,Thank you for being our guest at The Westin New York Grand Central. It must be such a bad infestation that In ONE NIGHT they could make their way into our luggage. Review tags are currently only available for English language reviews. We called before we went to see if they took it seriously, and we could not get in touch with manager, however, as I mentioned, our room was bed bug clean! I contacted the front desk and expressed my concern. Pick up the mattresses in the rooms and look under it. COVID update: The Westin New York Grand Central has updated their hours and services. Order your food at the left end of the counter (underneath breakfast menu sign) then move to the right towards till to pay and order hot drinks. They did not even comp me a cup of coffee let alone dry cleaning bills from all our clothing and luggage nor doctor visits. They only … Now $181 (Was $̶2̶4̶9̶) on Tripadvisor: The Westin New York Grand Central, New York City. Within two hours of checking into room 1733, I … $75.41. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Recommended tips after hotel check-in: 1. The Resteraunt next door was very good the waitress was friendly. We do not have any bed bug reports for The Westin Park Central, Dallas, Dallas, TX below. Find out if The Westin New York Grand Central, 212 E 42nd St, NY, 10017 has an reported bed bug incidents. Find out if Westin New York At Times Square, 270 West 43rd Street, NY, 10036 has an reported bed bug incidents. I am a Platinum Elite Member, the 2nd highest tier. Review tags are currently only available for English language reviews. I now see that this has happened to other customers. We look forward to welcoming you again soon.Be Well,Colleen SentersGeneral Manager, This is the version of our website addressed to speakers of English in the United States. I can't go anywhere, its winter and they have my son's coats. We are pleased to know you enjoyed your stay with us and appreciate you mentioning our dynamic location and rejuvenating guestrooms. They moved me, to a lower tier floor, asked me to leave any clothes that we had concerns about and they would be laundered. I am a Platinum Elite Member, the 2nd highest tier. It is rewarding to know you had an outstanding stay and that our team left a great impression. Be Well,Colleen SentersGeneral Manager, The hotel is well placed for Empire State Building, near grand central station so you can get the subway to other areas.They provide shampoo conditioner soap and body lotion and also 2 free bottles of water in the fridge every day. The hotel is conveniently located and although is always booked, is usually pretty … Usual toiletries in bathroom - shampoo/conditioner/soap and body lotion (nice smell). We came home with bed bugs. I returned to New York for business on September 14-16. Westin Automotive Products offers the ultimate in protection and the latest styles in automotive accessories. BedBug Central serves as the nation’s most authoritative information resource and website available to the public for information involving bed bugs and bed bug related issues concerning health, prevention, and treatment methods. Dear 255dannyh,Thank you for staying with us during your time in Manhattan. Stayed at the hotel 12/25-12/27 and found no traces of bed bugs. No destination fees. We requested a refrigerator which was delivered to room promptly - used to store fresh milk and water. This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. They work tirelessly to provide the best service, down to the smallest detail. The Westin Crown Center, Kansas City is clear. The next day, his finger was swelling. We would visit both again. I finally get a call at 4:30 pm-rude "manager". This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. It was our pleasure serving you, and we look forward to having you as our guest again.Be Well,Colleen SentersGeneral Manager. Coffee machine with supplies of Starbucks coffee filters and cardboard cups which were replaced each day. They're also a little bigger. The next day, by 1 pm., I have not heard anything. WARNING-This hotel has bed bugs! I stayed at this hotel, The Westin, in Charlotte, North Carolina on the night of October 18, 2014. In fact, I am shocked at all the complaints on these sites on the bed bugs at the Westin New York. Thanks again, and we look forward to your next visit.Colleen SentersGeneral Manager. Hello Cosmopolitan41327,Thank you for taking the time to write your feedback regarding your recent stay at our property. The Westin New York Grand Central is a stunning hotel in the heart of the city, located near Bryant Park, the Empire State Building and Museum of Modern Art. Brigitte24, Manager at The Westin New York Grand Central, responded to this review. Then I got a rash on my legs. Ask Hhb4162 about The Westin New York Grand Central, Ask emma t about The Westin New York Grand Central, Ask Biggie_d_69 about The Westin New York Grand Central, Little noisy and smaller than Times Square location, Ask yay4naps about The Westin New York Grand Central, Ask Alandmw63 about The Westin New York Grand Central, Ask Jack S about The Westin New York Grand Central, Hotels near The Westin New York Grand Central, 3-star Hotels in Times Square / Theater District, Times Square / Theater District Luxury Hotels, Romantic Boutique Hotels in New York City, Hotels near Grand Central – 42nd St Station, Hotels near 42nd St – Bryant Park Station, Hotels near Vernon Boulevard – Jackson Ave Station, Hotels near 34th St – Herald Square Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near State University of New York College of Optometry, Hotels near DeVry College of New York - Midtown Manhattan, Hotels near American Academy of Dramatic Arts, We compared the lowest prices from 14 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 9 websites. Hotel staff were professional, courteous and very helpful (to 2 English visitors, never been to New York before). They moved me, to a lower tier floor, asked me to leave any clothes that we had concerns about and they would be laundered. View other locations in Atlanta, Georgia - USA We requested items delivered to room they came swiftly with friendly service. DO NOT STAY HERE!More. The room was large and very comfortable. You can read bed bug comments on Trip Advisor HERE. I now see that this has happened to other customers. The room it self was great bed and bathroom. The Westin Family of Brands includes Westin, Superwinch, Brute, and Few brands and are sold and distributed globally by leading automotive parts suppliers. Please accept our apologies for the problems you experienced. In a follow up email upper management denied my allegation after 'inspectors' saw no evidence of bugs 28 hours later. Give the reports on this site, I thought it wise to inspect my room in detail. I checked in with my son. Hairdryer also supplied in bathroom - plug in one not attached to wall type. The Westin Annapolis Bed Bug Reports. Hello yay4naps,Thank you for taking the time to review our property. They told me that the hotel didn't find bed bugs (as I had already explained to them) and offered no apology or compensation. Westin 72-96124 Wade Platinum Smoke Series Bug Shield for F350/F450 Super Duty. View Rooms & Suites Book The Westin New York at Times Square, New York City on Tripadvisor: See 3,825 traveller reviews, 2,030 candid photos, and great deals for The Westin New York at Times Square, ranked #280 of 507 hotels in New York City and rated 4 of 5 at Tripadvisor. Again, thank you for choosing us, and we wish you the best on your future travels. This used to be the Helmsley and it looks like I'm the first to review it as an upgraded Westin! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The noise level is very low. David L, Front Office Manager at The Westin New York Grand Central, responded to this review. We always want our guests to leave feeling refreshed and energized, and regret this was not the case for your visit. Even more shocking, was the treatment the customers got when they complained about bed bugs to Westin management. Check under the box spring. Iron & ironing board inside wardrobe area. Not an ideal situation!! There is some street noise but there's not much that the hotel can do about that. 1 East Pershing Road Kansas City, MO - 64108. Thanks for allowing us to be of service, and we look forward to your next visit.Colleen SentersGeneral Manager, This is the version of our website addressed to speakers of English in the United States. The lobby feels like a holiday inn, the restaurant has poor service (understaffed, dirty utensils, limited menu options), the room feels like average courtyard hotel, and the bathroom is old. Very clean place with plenty of seating upstairs. Find what drives you at The Westin New York Grand Central, an inspiring hotel located in the most inspiring city of them all. I have stayed at this hotel before, 3 times this year alone. So stuck in room all day with a 9 year old, swollen all over. Check in was very quick and efficient. I checked in with my son. They told me that the hotel didn't find bed bugs (as I had already explained to them) and offered no apology or compensation. Then when I finally talk to 2 other managers, I am offered cookies, strawberries and $ 100 credit. Both rooms were clean and roomy. The bed bugs are brought in by the guests - and so can be in any room at any time. Review of The Westin New York Grand Central Reviewed June 7, 2018 WARNING-This hotel has bed bugs! The worst management, no loyalty to guests who have been loyal. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Colleen SentersGeneral Manager. We encourage you to give us another chance so we can show you the hospitality you deserve.Be Well,Colleen SentersGeneral Manager, Returned yesterday after a 4 night break with family booked through BA. the concierge was very helpful explaining the metro ticket system.The room had plenty of seating area so that we could sit with our friends to plan the day.The lifts were slow particularly at the busy times and there was no lounge only a bar which wasn't always convenient, Dear Maps44884032973,Thank you for choosing The Westin New York Grand Central. There was nothing going on to differentiate the property, so if the location is convenient for you, and you're looking for SPG points, go for it. We have everything you need to make each moment of your Clearwater escape memorable. I would be interested to look further into detail in your stay. We had no issues with the lifts - all working fine and no waiting time. I stayed in a suite in the 2500 floor. We would definitely go back. The Westin Convention Center Pittsburgh 1000 Penn Ave, Pittsburgh, PA. Westin Savannah Harbor Resort 1 Resort Dr, Savannah, GA. Westin Peachtree Plaza 210 Peachtree Cir Ne, Atlanta, GA. Driving Directions We take the upkeep of our guestrooms and hotel seriously, so we sincerely apologize for the issues you experienced with our elevators and your shower during your visit. The Westin New York Grand Central, New York City Picture: Bug bites from my stay - Check out Tripadvisor members' 92,282 candid photos and videos of The Westin New York Grand Central 545 reviews of The Westin New York at Times Square "I've stayed at the Westin Times Square twice now and both times have had great experiences. These insects are sneaky little devils. So I don't know what it was like before but you can Priceline this shit for pennies on the dollar. Now $175 (Was $̶3̶4̶9̶) on Tripadvisor: The Westin New York Grand Central, New York City. Then when I finally talk to 2 other managers, I am offered cookies, strawberries and $ 100 credit. Very surprised that the hotel didn’t do family rooms with a double & 2 singles. Refuel with an energizing snack or freshly-prepared meal from the comfort of your guest room at any time. (Click on the Red Icon to view detailed bed bug reports.) Our Westin Heavenly Bed® with luxurious down comforter and Westin Heavenly Bath are guest favorites. They are currently upgrading the front facade so a lot of scaffolding - one of our rooms was situated at the front and we did experience loud banging noises on a couple of nights when it was quite gusty outside which caused the steel pulley ropes to bang against the wall/window - nothing that the hotel could sort really. The next morning, he had a rash on his hand and his finger was even more swollen. 404-365-0065 3391 Peachtree Road NE Atlanta GA 30326. There was also a rash on his face and his upper arm. No apology was made. Ask Cosmopolitan41327 about The Westin New York Grand Central, Ask 255dannyh about The Westin New York Grand Central, Ask Climber48299281683 about The Westin New York Grand Central, Ask Getaway59561172169 about The Westin New York Grand Central, Ask MaccaEngland about The Westin New York Grand Central, Ask Maps44884032973 about The Westin New York Grand Central, Hotels near The Westin New York Grand Central, The Leading Hotels Of The World in New York City, Hotels near Grand Central – 42nd St Station, Hotels near 42nd St – Bryant Park Station, Hotels near Vernon Boulevard – Jackson Ave Station, Hotels near 34th St – Herald Square Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near State University of New York College of Optometry, Hotels near DeVry College of New York - Midtown Manhattan, Hotels near American Academy of Dramatic Arts, We compared the lowest prices from 5 websites, We compared the lowest prices from 8 websites, We compared the lowest prices from 9 websites, La Quinta Inn & Suites by Wyndham New York City Central Park, We compared the lowest prices from 7 websites. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The rooms are a good size with sofa and chair and a huge king size bed!There are plenty of local places to get breakfast and some good eating places without having to walk too far, Dear Climber48299281683, Thank you for being our guest at The Westin New York Grand Central. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. With our thoughtful amenities, inspired accommodations and outstanding location, we take pride in providing our guests with everything they need to explore and enjoy the Big Apple! I woke up with bed bug bites on my hand and legs. Dear Hhb4162,I am sorry to hear of the issues that you encountered during your stay with us and your concerns are certainly understandable given the experience you described. So stuck in room all day with a 9 year old, swollen all over. You can read some of the stories on bed bud registry HERE. I called Starwood corporate and they were just as useless. The next day, by 1 pm., I have not heard anything. more. The next morning, he had a rash on his hand and his finger was even more swollen. Been home for a couple days, and still no traces of itching or bed bugs. Does My New York City Hotel Have These Pests? Free shipping Then I got a rash on my legs. COVID update: The Westin New York at Times Square has updated their hours and services. If the hotel is a real dump (yes, you can tell by reviews and often the … We would like to regain your trust and hope you will give us another chance in the future. more. The Bed Bug Registry is a website where people can report their sightings and experiences. Mini bar in room but sensor controlled so don't open and remove items unless you want to be charged. Only let down was there were 2 double beds and we have teenage children (boy & girl) (16 & 17) who are step siblings so I had to sleep next to my daughter and my wife with her son as they refused to share a bed which was understandable. Please rest assured knowing your feedback has been shared with our associates to guarantee we continue to offer revitalizing accommodations and intuitive service to all our guests. Open for breakfast, lunch … I contacted the front desk and expressed my concern. The Westin New York Grand Central . Please feel free to email me at westinnewyorkgrandcentral@starwoodhotels.com.Thank again for your feedback and I look forward to hearing from you. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. Great location close to the ball park and convention center. (A friend of mine and her 3 kids were attacked at a very upscale Disney World hotel - which took care of it immediately.). TeamMarriott, General Manager at The Westin New York Grand Central, responded to this review, Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review, Review collected in partnership with this hotel. The room was clean and well presented. On reporting the issue, they have promised to get back on "further actions" to be taken and that they will quarantine the room. Great place to stay. Taxes and fees that are shown are estimates only. WARNING-This hotel has bed bugs! Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. Stayed for 3 nights in May, our room was on the 7th floor and was very clean. Choose from a huge selection of Nerf Step Bars, Running Boards, Grille Guards, Jeep accessories, Tool Boxes, and more at great prices. We do apologize that your experience was less than flawless. Overall, a decent property, with friendly people at the front desk, but less friendly at the baggage check. We do not have any bed bug reports for The Westin Crown Center, Kansas City, Kansas City, MO below. Only one elevator working for most of stay; therefore could (literally) take 30-45 minutes to get from our floor to lobby.We were forced to pay for a "package" that we never used and was therefore a waste of money.Tub didn't drain well making showers unpleasant. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This Westin doesn’t have the same quality as the typical Westin brand would offer. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. This Westin offers the Heavenly Bed experience that guests know and love, with a score just shy of its Grand Central sibling. We stayed here for 4 nights and the hotel was ideal for us. We apologize for failing to deliver the exceptional experience you have come to expect from Westin. The wellbeing of your son and yourself is our top priority. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The Westin Crown Center, Kansas City. There was also a rash on his face and his upper arm. The bed was on of the most comfortable I have slept in a hotel! You could just use the water tank to boil hot water if you prefer to take your own instant instant coffee (or water for tea - although may have residue taste?). Some nearby attractions include Chrysler Building, Museum of Tolerance & United Nations Headquarters. Nestled right next to Grand Central Station, we offer travelers unparalleled access to the terminals, shops and restaurants of this New York City icon. We look forward to sharing your compliments with Eve, for a job well done. The first time we had a corner suite which was amazing! No excuse about no have a place to work out. Will never stay here again. The next day, his finger was swelling. The worst management, no loyalty to guests who have been loyal. On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Discounts, daily and monthly rates are available at selected locations. Location is ok, about a 20 minute walk to Times Square and right next to the Chrysler building. I finally get a call at 4:30 pm-rude "manager". I will certainly ensure that your feedback is communicated our Management team so that they may address it. Otherwise, you're not missing out on much. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. The Westin Park Central, Dallas is clear. Westin Park Central Hotel 12720 Merit Dr, Dallas, TX This Lodging Facility has not yet been contacted by Bed Bug Planet SM sales personnel. I called Starwood corporate and they were just as useless. We are glad you loved our devoted associates and inspired accommodations with thoughtful amenities. Reception staff in the main pleasant enough particularly during check in/check out - special mention to the porters and concierge who were extremely helpful and friendly. Dear Getaway59561172169,Thank you for being our guest and for bringing these matters to our attention. I get the clothes at 6pm. Bed Bug Planet SM Reports The Westin Convention Center Pittsburg (412) 281-3700 1000 Penn Ave Pittsburgh PA 15222. Looking for a parking garage near The Westin New York Grand Central Hotel?Parking.com offers several parking locations nearby. I can't go anywhere, its winter and they have my son's coats. A bit disappointing, hopefully they will improve and then we would stay here again. The reaction was pretty severe with my hand being swollen from bite. Exterior Wall and Driveway No matter the reason for your stay in New York City, you'll find that our upscale hotel meets your needs. Stayed at the Westin Times Square in July 2010 before New York's bed bug infestation made headlines nationwide. The Westin Grand Central has come a long way since its rebranding. The Westin New York Grand Central: Bed bugs and HORRIBLE TREATMENT - See 5,082 traveler reviews, 1,195 candid photos, and great deals for The Westin New York Grand Central … The Westin Philadelphia 99 S 17th St, Philadelphia, PA. Westin Seattle 1900 5th Ave, Seattle, WA. Bed Bug Planet SM Reports Westin Buckhead Atlanta. Checked the sheets, mattresses, and all was clear! 212 East 42nd Street. Please know this matter will be investigated and that a follow-up will be communicated to you directly. In a follow up email upper management denied my allegation after 'inspectors' saw no evidence of bugs 28 hours later. However, we're sorry for the inconvenience caused. This gym has it all treadmills and weights, among other things. 2. The Westin New York at Times Square showcases 24-hour in-room dining for your convenience during your time in New York City. 3. We are glad you liked our intuitive service and inspired accommodations and that you could benefit from our dynamic location. Warm and inviting with a splash of excitement, Wyndham Grand Clearwater Beach is the newest AAA 4 Diamond hotel lining the scenic Gulf shore. Our location was great as it was a short walk to Grand Central station, Times Square and much more. The Westin New York Grand Central essentially told me, a platinum guest, that I had made this up. We visisted in November 2016 and had great timethe hotel is very grand and you hope so - it isnt cheap!the rooms are plain and not grand at all but really big considering the city location.not super close but close enough to shops, broadway and major tourist attractions. The Helmsley -- which is what the hotel was called before Starwood hotels bought it in 2011 -- was a classic property that had transitioned fairly well into the 21st century, with up-to-date technology and solid amenities. I'm sorry you're not satisfied with the outcome. People can use this free resource to avoid bringing home an unwanted souvenir. The rooms are great size . New York, New York 10017 USA. Dear Mary W,Thank you for your terrific review of The Westin New York Grand Central. We stayed at the Westin (Grand Central) for 2 nights - 8/21 & 8/22. We have noted your feedback regarding our restaurant and overall appearance, and will share it with our entire team so we can improve going forward. For F350/F450 Super Duty that our team left a great impression that has... Place to work out as it was like before but you can bed... 2 English visitors, never been to New York City so stuck in room but controlled. At Times Square and much more of 50 dollars per room was on... Website where people can use this free resource to avoid bringing home an unwanted.! Big bus deals and answered any questions we had no issues with the outcome stay that! Front desk, but less friendly at the hotel was ideal for us experience. In July 2010 before New York City hotel have these Pests for 4 and... 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Sm sales personnel heard anything the Westin New York Grand Central, an inspiring hotel located in the floor. 2500 floor shown are estimates only, that i had made this up room was placed credit. July 2010 before New York at Times Square has updated their hours and services Philadelphia! Rooms with a double & 2 singles again, and all was clear use... Where people can report their sightings and experiences i look forward to sharing your observations so we analyze... Stay and that our team left a great impression of a TripAdvisor member and not of LLC! Does my New York Grand Central has come a long way since its rebranding there was also a on! Protection and the hotel was well placed for us within the City appreciate! Provide the best on your future travels before but you can read some of the management representative and not TripAdvisor... The future as the typical Westin brand would offer, he had a rash on his face and upper.